“PLEASE MIND THE GAP” Training

In a recent survey, one-third of workers reported that they had been offended by someone of a different generation at work. At least 33% of those in your office have been insulted, hurt or upset by a remark, a joke, an outfit or an attitude.

For the first time in history, 5 generations — Traditionalists, Baby Boomers, Generation X, Generation Y and Millennials — have presented new challenges for managers and their employees in the workplace. A definite lack of awareness exists among these four distinct generations. Typically, those of each generation feel they know best, better than those who came earlier, and certainly much better than the new kids on the block. This leads to management challenges and productivity issues.

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes to come. This program examines generation gaps and solutions for managing and getting the best out of relationships with each.

The „PLEASE MIND THE GAP” training program is the perfect tool to bridge the generational gaps, building awareness that will lead to better hires, happier employees, stronger teams, and healthier organizations. It helps participants understand what makes each generation unique, and how each adds its own perspective and value to the workplace.

This generational diversity course will:

Provide participants with an overview of the five generations in the workplace.

Highlight strategies for communicating with members of each group.

Address common challenges multigenerational workplaces often face. The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives.

Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Participants will learn to:

• Build an understanding of their own core values and behaviors
• Develop a framework for understanding the behaviors and core values of each generation — Traditionalists, Baby Boomers, Generation X, Generation Y, and Millennials
• Utilize a shared model for building generational competence and tools for cross cultural communication
• Address motivational issues by understanding the 5 generations more thoroughly